Director of Operations

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Job Details

Description

Summary

The Director of Operations is responsible for managing Public Housing, Property Management, Property Maintenance, Housing Choice Voucher Program (HCVP) formerly Section 8 Program, Admissions and Occupancy, and Relocations. The Director of Operations will direct operations for 790 units of traditional Public Housing, situated on six housing sites and approximately 355 vouchers, including Housing Choice Vouchers and Project Based Vouchers. The Director of Operations will ensure the efficient and economical management of all HACA properties, including maintenance activities and management of vendors. The Director of Operations will ensure the admissions and voucher process meet all applicable HUD and HACA rules. The ideal candidate will demonstrate considerable independence, evaluative thinking, written and oral communication skills, and operational, leadership, strategic planning skills. The Director of Operations reports to HACA’s Executive Director.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

  • Directs the work of staff in Admissions, HCVP, Public Housing and Maintenance including: assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff, acting on employee problems, and recommending and implementing discipline.
  • Directs all program components of the Public Housing and HCVP functions, including but not limited to: reviewing and approving budget and work plans, establishing departmental goals and objectives, and adjusting departmental policies and procedures as necessary if they are found to be insufficient. 
  • Directs the activities of Public Housing and HCVP grievance process, including oversight of case preparation on behalf of the Authority, providing training for grievance panel participants, ensuring grievance decisions.
  • Oversees updating management and implementation of federal, state, and local rules governing Public Housing, HCVP including, HACA’s Admissions and continued Occupancy Plan for Public Housing (the “ACOP”) and the Administrative Plan for HCVP are timely and compliant with all regulations. 
  • Works with Executive Director and independent consultants, as applicable, to execute the Authority’s vision, goals, and overall strategic plan, through department-based goals and objectives; ensures (in conjunction with appropriate departmental input) the most effective and efficient use of the Authority’s resources by allocating and refocusing resources to address key priorities.
  • Oversees work performed by a multidisciplinary team of professionals and support staff; delegates assignments and instructions to leaders of departmental units within the operational and supportive areas of the Authority; creates and executes plans for effective utilization of available funds, personnel, equipment, materials and supplies; provides individuals with needed equipment, materials, and supplies.
  • Provides ongoing analysis and critique of existing systems, and reviews and evaluates departmental methods and procedures; identifies change management areas where the Authority can increase its effectiveness; makes recommendations for improvement in a manner that reduces costs while maintaining high levels of service; works with direct reports to develops and facilitates plans that cultivate positive and effective change.
  • Conducts regular quality control of HCVP, Public Housing and Admissions activities to ensure compliance with all applicable HUD, state, local, and HACA regulations.
  • Produces, with input from Admissions, Public Housing, and HCVP staff, the annual updates to the HACA Annual Plan, the ACOP and the Administrative Plan and guides Authority through approval process.
  • Oversees special projects; ensures that all project staff and components are compliant with applicable federal, state, and local rules and regulations.
  • Supervises the performance of all occupancy functions, i.e., recertifications, interims, interviews, inspections, file audit, tenant issues, 50058's, etc.
  • Works closely with Resident Services Department to help the Authority ensure that all social and resident services programs are meeting the needs of the residents and that program objectives are being met.
  • Develops Requests for Proposals (RFP) for program management needs, training and technical assistance, and grant application/administration services; reviews proposals for compliance with the RFP and oversees various contracts resulting from these activities.
  • Oversees relocation efforts for tenants affected by modernization construction and other activities.
  • Prepares weekly, monthly, and quarterly financial, progress, and management improvement reports for Executive Director and HACA Board of Commissioners.
  • Monitors and maintains all department-related REAC and SEMAP activity and other data tracking requirements. Responsible for annual SEMAP certification, REAC inspections and any other required property.
  • Represents the Authority in public meetings, with governmental officials and non-profit partners. Attends Board meetings and makes presentations as required.
  • Directs the work of staff, including: assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, assisting in selecting new employees, training, acting on employee problems, and recommending and implementing discipline. Reviews and approves employee timesheets.
  • Ensures that annual inspections are conducted on all Authority premises and necessary preventive maintenance checks are carried out.
  • Performs purchasing duties for the Maintenance Department which includes obtaining bids and prices, ordering materials and supplies, and maintaining procurement records.  Monitors expenditures to ensure that purchases do not exceed budgeted amounts.
  • Ensures subordinates are fully informed and adequately trained for the accomplishment of assigned tasks; utilizes management skills to motivate and train departmental staff to assure necessary training of employees is carried out and proper safety instructions are disseminated; coordinates training exercises as necessary.
  • Creates and reviews reports on maintenance needs and allocation of resources.  Provides input on maintenance budgets and proposes maintenance strategies.  Supervises Maintenance Manager in work order management and turnaround time.  Assists in the periodic sales of surplus equipment and appliances.
  • Monitors all department-related REAC activity and tracking systems.  Makes decisions with the goal of achieving and maintaining passing REAC scores.
  • Monitors all projects to ensure compliance with established laws, codes, ordinances, regulations, policies, and procedures.
  • Monitors and reviews assignments of employees and contractors. Reviews completed projects and contractor work for accuracy, completeness, and compliance with established contracts, standards, and specifications.
  • Interfaces regularly with all managers and directors to ensure optimal cooperation and coordination of effort between the departments.
  • Represents the Authority in community affairs, meetings involving maintenance and operations and other matters as assigned, including conducting meetings with residents, government officials, interest groups, councils, developers, architects, planners and contractors; serves as a liaison to the community.
  • Establishes positive working relationships with representatives of community-based organizations and other agencies, Authority management and staff, and the public. Makes presentations to elected officials and government staff to gain necessary support and resources for projects.
  • Performs other related duties as assigned by Executive Director.

Education/Experience: Bachelor’s Degree in Business Administration, Public Administration, Economics, or a related field; and a minimum of five (5) years of experience in a management capacity directly related to public housing or real estate management, property management, construction, renovation or demolition of properties. Must possess or obtain the following certifications within one year of hire: PHM, HCV program management, and HQS. Must possess a valid driver’s license and be insurable under the Authority’s plan.

Job ID
1944
Job Title
Director of Operations
Application Deadline
08/30/2019
Salary Range
no minimum salary specified - no maximum salary specified
Job Major Category
Job Posting
Job Location
Annapolis, MD
Website
http://hacamd.org/ 

Contact Information

Name
Paola Elie
Email
pelie@hacamd.org 
Best Method of Contact
EMAIL