: Euclid Technology Director of Certifications 44-19

Job Details




DATE POSTED:       September 6, 2019     POSITION:   Director of Resident Certifications  


SALARY:                  $5,900.27/month                    JOB #:  44-19


DEADLINE FOR APPLICATIONS:                    October 4, 2019


PRIMARY FUNCTIONS:  Reports to the Vice President of Low Income Housing. Responsible for creating and continuously improving processes that ensure a system of accurate and timely certifications and subsidy payments.  Directs and oversees certification staff, ensuring positive staff engagement and resident relations in all processes.  Ensures compliance with all HUD, IRS/TDHCA and investor/lender requirements.  Manages and implements the transition of the certification team to a site-based and client-facing approach.  Responsible for developing new staffing structures, revision of policies and operating procedures, and new technology.  Ensures the implementation of Rent Café and other Yardi tools such as CRM, Yardi Waitlist, and Yardi Finance and other technology improvements.  Mitigates change management challenges. Oversees the certification team that processes all tenant certifications and voucher processing for the agency’s Low Income Housing department.  Provides effective training and evaluation of staff and ensures they are equipped to do the work required. Ensures effective processes, workloads, and workflows that deliver timely and accurate subsidy payments, as well as timely and accurate tenant rent amounts for residents. Ensures high compliance ratings, along with effective review of high-risk transactions, such as repayment agreements, terminations, and zero HAP certifications. Ensures compliance with various HUD, PBRA, RAD-PBRA, TDHCA, LIHTC, Investor and Lender requirements.  This includes making recommendations and judgment calls in interpreting the layers of various requirements and guidance.  Continually monitors and evaluates tenant certification and voucher processes for effectiveness accuracy, and compliance.  Makes recommendations for improvements; leads/project manages approved improvements; tests and refines updated systems. Manages various other projects, including, but not limited to PBRA annual gross rent changes, TDHCA annual eligibility certifications, and transitioning properties into and out of subsidy programs, relocations, and into/out of our management portfolio.  Ensures confidentiality and security of tenant and other private data and personally identifiable information.  This includes effective oversight of the use and security of EIV and other confidential data sharing systems.  Models excellent customer service and oversees positive/productive engagement with residents living in our apartment communities, including interactions involving compliance and enforcement of resident certification requirements. Builds and maintains positive and effective collaborative relationships with site operations staff and other Low Income Housing department staff.  Ensures minimal disruption to property management and operations.   Builds and maintains effective collaborative relationships with other agency departments, including admissions/eligibility staff, finance, quality control, technology management, and the executive team as needed.


QUALIFICATIONS: Bachelor’s degree from a four-year college or university and two to five years related experience and/or training.  At least two (2) years of experience with Low-Income Housing Tax Credit and HUD housing program compliance (or equivalent combination of experience and education).  At least two (2) years of experience in managing staff. Experience developing and implementing a low-income housing compliance program. Experience working with TRACS system.  Knowledge of HUD and Authority policies, procedures and practices pertaining to the HUD Public Housing Program. Knowledge of the Yardi Affordable Housing software system. 5 years of experience in project management, change management, and/or supervising staff. Ability to understand and follow complex written and oral instructions, communicate and relate to persons of diverse backgrounds and abilities and establish and maintain effective and courteous working relationships with other employees, residents and outside business contacts is preferred.  Ability to communicate in Spanish is preferred. Bondability Valid Texas Driver’s License, driving record, and copies of diplomas and/or transcripts required.


WORKING ENVIRONMENT AND PHYSICAL DEMANDS:  The employee’s work is primarily in-office.  Work may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files and records, and eye strain from working with computers and other office equipment. Work involves the normal risks and discomforts associated with an office environment, but is usually in an area that is adequately cooled, heated, lighted, and ventilated. Travel to other sites may involve adverse weather and road conditions.   


APPLICATIONS FOR EMPLOYMENT:  APPLICATIONS FOR EMPLOYMENT: Application for open posted position must be submitted via online at the following website:  https://hacanet.applicantpro.com/  However, we will accept applications at the Housing Authority of the City of Austin, 1124 S. IH-35, Austin, Texas 78704.  No applications will be accepted after the noted closing dates on the job announcement. We encourage you to visit our website often to view and apply for vacant positions with the Housing Authority of the City of Austin or sign up for job alerts at our career site.  The HACA is a drug-free workplace.  Any offer of employment will be contingent upon receipt of a satisfactory DPS Criminal History Report & drug screen.  




Job ID
Job Title
Director of Certifications 44-19
Start Date
Application Deadline
Salary Range
no minimum salary specified - no maximum salary specified
Job Major Category
Job Posting
Job Location
Austin, TX

Contact Information

J'Nai Whitehead, HR Recruiter
Phone Number
Best Method of Contact